Privacy Policy & Data Rights

1. Information We Collect

1.1 Information You Provide directly

We collect information you enter during account creation or store operations, including:

• Account Details: Name, phone number, email address, business legal name, and password credentials.
• Business Operations Data: Product inventory, customer contact cards, sales orders, repair tickets, and financial transaction records.
• Billing Info: Subscription billing details (processed securely via Paystack & PayPal).

1.2 Technical & Usage Data

We automatically log diagnostic details such as IP address, browser type, device hardware ID, and error telemetry to ensure continuous uptime and security monitoring.

2. How We Use Your Information

We process your data strictly to deliver services and maintain performance standards:

• Provisioning POS checkout, inventory sync, and bookkeeping operations.
• Delivering SMS/email receipts and repair job updates to your clients.
• Preventing unauthorized account access, fraud, or data corruption.
• Complying with tax and statutory accounting mandates.

3. Data Security & Storage

All data transmitted between your devices and our servers is encrypted using 256-bit SSL/TLS protocol. Offline data stored locally on your POS device is protected using hardware-backed encryption keys.

4. Data Rights & Opt-Outs

Under applicable privacy laws (including GDPR & local Data Protection Acts), you have the right to request a full copy of your store's export data, update account details, or request account closure and data deletion by contacting privacy@bookbalancepro.com.